Frequently Asked Questions

Is there a money-back guarantee?

Yes. Orders placed directly on shop.roxxgps.in come with a 100-Day Money-Back Guarantee — return your device within 100 days of delivery, even if installed and used, and get a refund minus a flat ₹650 deduction for SIM activation and courier costs. Starter ₹2,349 · Standard ₹3,300 · Protection+ ₹4,949 · Premium ₹9,349. See our refund policy for full details.

Does one device work for every vehicle?

The same ROXX GPS model supports cars, bikes, scooters, buses, trucks and compatible commercial vehicles.

Are prices GST-inclusive?

Yes. Displayed plan prices include 18% GST.

How long does delivery take?

Approximately 7–15 days, depending on location and carrier conditions.

What are renewal charges?

Customer renewal generally ranges from ₹1,450–₹1,650 per year depending on the applicable offer.

Can an installed device be returned?

Yes, under the 100-Day Money-Back Guarantee for orders placed directly on shop.roxxgps.in — see above. Outside the guarantee, installed or activated GPS devices are non-returnable. Verified defective-on-arrival units are always handled under the replacement policy at no extra cost.

Is installation free?

Free professional installation is included only with the ₹9,999 Premium 5-Year Plan bought from the official website, subject to serviceability. Starter, Standard and Protection+ use self-installation or a local installer; professional installation may be chargeable. Free phone/video guidance is available. Marketplace installation is chargeable.