Cancellation, Replacement & Refund Policy

100-Day Money-Back Guarantee

Orders placed directly on shop.roxxgps.in are covered by our 100-Day Money-Back Guarantee. If you are not satisfied with your ROXX GPS device for any reason, you may request a refund within 100 days of delivery — even if the device has been installed and used. All four plans, including Premium 5-Year, are covered by this guarantee.

How it works:

• Contact support on WhatsApp or call Sales Team: +91 63679 89857 within 100 days of delivery to request a return.
• The device must be in working condition and free of physical damage. Original packaging and accessories are not required.
• Once the returned device is received and inspected, ₹650 is deducted from your refund to cover SIM activation and recharge costs and return courier charges. The remaining amount is refunded to your original payment method.
• This guarantee applies only to orders placed directly on shop.roxxgps.in. Purchases made through Amazon, Flipkart or other marketplaces are covered under that marketplace’s own return policy instead.

Refund amount by plan, after the ₹650 deduction:

• Starter (₹2,999): refund of ₹2,349
• Standard (₹3,950): refund of ₹3,300
• Protection+ (₹5,599): refund of ₹4,949
• Premium 5-Year (₹9,999): refund of ₹9,349

Order cancellation

You may request cancellation within two days of placing the order only if it has not been shipped. Once dispatched, cancellation is not available.

COD advance

The ₹650 COD confirmation advance is non-refundable if an order is cancelled, refused at delivery, or returned to origin undelivered. For a delivered order that is later returned under the 100-Day Money-Back Guarantee, only a single flat ₹650 is deducted in total — the COD advance is counted towards this, so you are never charged ₹650 twice — and the remaining amount is refunded.

Defective-on-arrival device

If the device is received defective, contact support promptly. The returned unit will be inspected. A verified manufacturing defect will be handled through repair or replacement as applicable, at no additional cost — the ₹650 deduction does not apply to verified manufacturing defects.

Activated devices — general returns

Outside of the 100-Day Money-Back Guarantee above, an installed, activated or used GPS device cannot otherwise be returned.

Replacement timing

After the returned unit is received and verified, replacement processing generally takes approximately 15–30 days.

SIM and service fees

SIM activation, renewal and service charges are non-refundable, except as covered under the 100-Day Money-Back Guarantee above.

To start a support case, WhatsApp or call Sales Team: +91 63679 89857 during support hours.