Transparent terms to protect both our customers and business integrity
At Roxx GPS, we're committed to fair and transparent policies. Here's what sets our approach apart:
Our specialized support team responds within 24 hours to all inquiries and resolves issues quickly.
We offer a 7-day replacement guarantee for manufacturing defects, ensuring your device works perfectly.
Cancel orders within 12 hours of purchase if they haven't been shipped, giving you flexibility.
Cancel your order within 12 hours if not yet shipped
Eligible for replacement due to manufacturing defects only
Report any transit damage or non-functional issues
Standard warranty terms apply for repairs and service
Our policy is designed to protect both our customers and our business. Here's what you need to know:
Replacements are only for manufacturing defects
Activated or used devices cannot be returned
Recharge fees are non-refundable after activation
Contact us within 7 days of delivery. After verification, we'll ship a replacement within 7-10 business days.
Notify us within 48 hours with clear photos of the damage. Our team will verify and arrange a replacement if approved.
If the wrong product was delivered and remains unused in sealed condition, you may be eligible for a refund after verification.
The following sections outline our complete policy for refunds, replacements, and cancellations.
We offer a 7-day replacement guarantee for manufacturing defects only.
Product must be in original packaging with all accessories and purchase proof.
Replacement requests must be made within 7 days of delivery through info@roxxgps.in or 7300066900.
After inspection, a replacement device will be shipped within 7-10 business days.
Refunds are not applicable once the GPS device has been activated, installed, or used.
Refunds will only be issued if the wrong product was delivered, and the product remains unused in its original sealed condition.
Refunds (if approved) will be credited to the original payment method within 7-10 business days after verification.
Orders can be cancelled within 12 hours of purchase if not yet shipped.
Once the device is dispatched, the order cannot be cancelled.
To cancel, customers must email info@roxxgps.in with their order number and reason for cancellation.
Once a Roxx GPS device is activated or connected to a SIM, it is considered a used product and cannot be returned.
Recharge fees (after the free period) are non-refundable once the activation code or top-up is processed.
Notify us within 48 hours of receiving the product.
Provide a clear photo or video showing the defect or damage.
Our team will verify and arrange a replacement if approved.
No replacement or refund will be accepted if the product shows signs of tampering, misuse, or unauthorized repair.
The device is damaged by fire, water, accident, or physical impact.
The device's serial number or warranty seal is removed or altered.
See how our support team has helped customers with their replacement and cancellation needs.
Jaipur, Rajasthan
"My device had a manufacturing defect. I contacted support, and they promptly arranged a replacement within the 7-day window. The process was smooth and hassle-free."
Mumbai, Maharashtra
"I needed to cancel my order as I ordered the wrong model. Since it was within 12 hours and not shipped yet, the team processed my cancellation quickly and professionally."
Delhi, NCR
"My GPS tracker was damaged during shipping. I reported it within 48 hours with photos, and the support team quickly verified and sent a replacement. Great customer service!"
Our dedicated support team is available to answer all your questions about our refund, replacement, or cancellation policies.
Email Us At
info@roxxgps.inGet answers to the most frequently asked questions about our refund and replacement policy.
After the 7-day replacement period, your device is still covered under the standard warranty terms. Please contact our support team with your device details for assistance.
Once a GPS device has been activated or used, we cannot offer refunds based on satisfaction. However, our support team can help troubleshoot any performance issues you're experiencing.
Once an order has been dispatched, it cannot be cancelled. However, you can refuse to accept the delivery when it arrives, and the product will be returned to us.
Once your replacement request is approved, a new device will be shipped within 7-10 business days. The exact delivery time may vary depending on your location.
Yes, typically you will need to return the defective device. Our support team will provide specific instructions on how to ship the device back to our service center.
For eligible replacements, Roxx GPS will bear one-way shipping charges. Customers may need to cover the cost of shipping the defective device back to our service center.
Our customer support team is ready to assist you with any questions or concerns about our policies. Contact us through any of the methods below.
Email Us
info@roxxgps.in
Call Us
+91-7300066900
Visit Us
211, Hotel Ganpati Plaza
Osian, Jodhpur, Rajasthan - 342303
Have questions about our refund or replacement policy? Need help with a return or cancellation? Fill out this form, and our dedicated support team will get back to you within 24 hours.
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Dedicated support specialists
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Call us directly
+91-7300066900At Roxx GPS, we stand behind the quality of our products and services. While we have clear policies regarding refunds and replacements, our primary goal is customer satisfaction. We promise to:
Promptly address all replacement requests for manufacturing defects
Provide clear guidance and support throughout the replacement process
Handle all requests fairly, transparently, and with integrity
While we maintain specific policies for business sustainability, our ultimate goal is your satisfaction with our products.
Join thousands of satisfied customers who trust Roxx GPS for their vehicle tracking needs.
Monitor your vehicles in real-time with our advanced GPS technology. Know where your assets are at any moment.
Protect your vehicles with advanced security features including engine immobilization and theft alerts.
Optimize your fleet operations with comprehensive reporting, route optimization, and driver behavior analysis.
Roxx GPS is a premium vehicle tracking solution provider trusted by thousands of individual and business customers across India.
Active Devices
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Customer Support
Advistorm Media LLP(Brand: ROXX GPS)
211, Hotel Ganpati Plaza, Osian, Jodhpur, Rajasthan – 342303
Our dedicated support team is standing by to help you with any questions or concerns about our products or policies.